Terms of Service

1. Acceptance

By registering, requesting a quote, tendering cargo, paying an invoice or otherwise using ENROUTE’s services, you agree to these Terms and the policies linked below.

2. ENROUTE’s role

ENROUTE coordinates logistics services and acts as an intermediary between customers and third-party warehouses, ocean and air carriers, customs brokers, delivery providers, insurers and government authorities. ENROUTE is not the underlying carrier and does not control carrier schedules, Customs decisions or government processing.

3. Quotes and measurements

Quotes are estimates based on the information available when issued. Final charges may change after cargo is received, inspected, weighed, measured, classified, consolidated or assessed by a carrier, warehouse, broker or Customs authority. The greater applicable weight-or-measure charge may apply.

4. Customer responsibilities

• Provide accurate identity, contact, delivery, invoice, tracking and cargo information.
• Declare the true description, quantity and value of every item.
• Disclose hazardous, restricted, fragile, perishable, high-value or oversized cargo before shipment.
• Ensure purchases and imports comply with U.S. export requirements and Barbados law.
• Pay all agreed charges, duties, taxes and regulatory fees before release or delivery.

5. Charges and payment

Freight, delivery, insurance, brokerage, palletisation, storage, special handling, duties, VAT and other government or third-party charges may be billed separately. Unless ENROUTE agrees otherwise in writing, payment is required before cargo is released or delivered. Government assessments are not controlled or guaranteed by ENROUTE.

6. Transit and availability

Schedules and transit times are estimates, not guarantees. Weather, carrier capacity, inspections, documentation, port operations, Customs, force majeure and other events outside ENROUTE’s control may cause delay.

7. Delivery, storage and abandonment

Customers must provide accurate delivery information and be available to receive cargo. Failed delivery, delayed collection or cargo held for missing documents or payment may attract delivery, storage and handling charges. Cargo remaining uncollected for 30 days after notice may be treated as abandoned, subject to applicable law and third-party warehouse or carrier terms.

8. Refusal or suspension of service

ENROUTE may refuse, hold, return or terminate service for unsafe, illegal, misdeclared, prohibited, unpaid or fraud-related cargo, or where required by a carrier, insurer, authority or law. Related costs remain the customer’s responsibility.

9. Claims and liability

All claims are governed by the Claims and Liability Policy and any applicable carrier or insurance terms. Customers must preserve packaging and evidence and report visible loss or damage promptly.

10. Governing law

These Terms are governed by the laws of Barbados. If any provision is unenforceable, the remaining provisions continue in effect.